What We Do

Amazon Fulfilment

Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. Together, we create, we build, and we take ownership for what we do—whether we’re developing new technology in-house, launching an Amazon fulfilment centre, or delighting our customers by delivering packages directly to them. We’re constantly creating the ideas, services, and products that make life easier for millions of customers.
Amazon delivery box open on a table
  • Our fulfilment network is made up of state-of-the-art technology and a variety of building types and sizes to support processing orders, but it’s truly our people who bring the magic of Amazon to life for our customers.
  • Getting orders from delivery stations to customers’ doorsteps is the “last mile” for delivery. We deliver goods to homes, businesses, Amazon Lockers, and even cars all over the world. This network is powered by hundreds of small businesses and tens of thousands of drivers that leverage Amazon technology.
  • We support customers around the globe, advocating for them through phone, email, and chat services 24/7. We also build world-class systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa.
Amazon delivery boxes roll down a conveyor belt at Amazon's warehouse in Baltimore, MD.

Amazon is opening its first fulfilment centre in the Republic of Ireland

The new fulfilment centre will provide faster delivery for customers across Ireland and create hundreds of new roles at Amazon.
A woman in a safety mask stands with shelving behind her.

How Amazon prioritises health and safety while fulfilling customer orders

We are committed to the health and safety of our associates, delivery service partners, drivers, employees, and customers.