Operations
Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. Our dedicated teams create services and products that make life easier for millions of customers around the world every day—whether we’re developing new technology in-house, launching an Amazon fulfilment centre, or delighting our customers by delivering packages directly to them.
Amazon unveils location of first planned Prime Air drone delivery in the UK
Since launching in 2022 in the U.S., we have safely delivered thousands of packages to customers in 60 minutes or less using a fleet of electric drones designed, built, and operated by Amazon.
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Our fulfilment network is made up of state-of-the-art technology and a variety of building types and sizes to support processing orders, but it’s truly our people who bring the magic of Amazon to life for our customers. -
Getting orders from delivery stations to customers’ doorsteps is the “last mile” for delivery. We deliver goods to homes, businesses and Amazon Lockers all over the world. This network is powered by hundreds of small businesses and tens of thousands of drivers that leverage Amazon technology. -
We support customers around the globe, advocating for them through phone, email, and chat services 24/7. We also build world-class systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa.
Latest Operations and Transportation news
