What We Do

Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. Today, Amazon shoppers can find what they’re looking for online and in person. From delivering fresh produce to their doorstep to creating and distributing movies, music, and more, we are always finding new ways to delight our customers.
  • We work every day to earn and keep customers’ trust. We do this through convenient services and the thousands of small and medium businesses which add significantly to our product selection.
  • Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company.
  • From Alexa and Echo, Fire TV, Fire Tablets, and more, customers are using devices and services to make their daily lives easier and more enjoyable.
  • AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centres globally.
  • We create and provide access to world-class entertainment through Amazon Originals, Prime Video, Audible, Twitch, Amazon Music, Amazon Studios and more for customers to enjoy.
Ntaiana Karamoutsa working at the Amazon Fresh store in Ealing Broadway

We operate a lot like a set of startups, embracing invention and creating stores, devices, and services that our customers will use, share, and love.

Our passion for delighting customers drives us to constantly invent on their behalf. Working backward from customer needs, we’re constantly seeking to improve our services, add benefits and features, and invent new products. Over the years we’ve launched innovative services such as Prime, Kindle, Alexa and our family of Echo devices, award-winning entertainment, and exclusive Amazon products.
Rylan Image Rylexa April Fools

Introducing ‘Rylexa’

Amazon today announces that TV and radio presenter Rylan is an all-new voice on Amazon Alexa.