Now more than ever, Amazon's fulfilment and delivery networks play a critical role in serving customers. In these unprecedented times, we remain committed to the health and safety of our employees, partners, and the customers we serve.

As Dave Clark, Senior Vice President of Worldwide Operations at Amazon, recently said: “Amazon associates and partners working in our operations network are among the many heroes of the COVID-19 crisis. Whether it’s fulfilling orders in one of our fulfilment centres, delivering an order to a customer’s doorstep, or one of the many roles in between, we couldn’t be more proud of the critical role our teams are serving by enabling people to stay safe at home while receiving the products they need.

“Nothing is more important to us than making sure that we protect the health of our teams, and we’ve been working around the clock since the early days of the outbreak to make changes to our processes and procure the necessary supplies for this.”

Employee wearing mask at Amazon fulfilment centre
Employee wearing mask at Amazon fulfilment centre
Orestas Stankus, Workplace Health and Safety Specialist, Peterborough"There are hand sanitiser stations set up throughout the building for everyone to use and face masks are also available. Amazon is creating a safe working environment for everyone."
Employee wearing mask at Amazon fulfilment centre
Daniela Cotoros, FC Associate, Milton Keynes"There have been many changes in our building during COVID-19, including face-to-face meetings being replaced by lots of information on posters and screens.”
Amazon employee wearing a mask
Nicola Elliott, Reliability Maintenance Apprentice, Bolton: "It feels great to know that we can still provide essential products to those like my parents who are self-isolating at home. Many measures have been put in place to help us maintain social distancing, this includes breaks being extended and different start and finish times for shifts.”
Amazon employee wearing a mask
Steve Phillips, Trainer, Swansea:“I see first-hand the efforts the company is making to protect us during an ever-changing situation. Amazon has really gone above and beyond to give us a real sense of safety.”
Amazon employee wearing a lanyard looking directly at the camera
Zacheaus Oyediran, FC Associate, Tilbury: “Amazon has been supporting us by increasing bus services, checking people’s temperatures when they come into the building, and doing massive work in locker separation. These are very good ways of maintaining social distancing amongst associates. We really do appreciate this.”

With guidance from the World Health Organization (WHO), we've implemented a series of preventative health measures at our sites around the world to help keep our employees, partners, and customers safe. To date, we've made over 150 significant process changes to ensure the health and safety of our Amazon teams.

Health measures in our logistics locations

Through the measures we worked rapidly to implement, we expect to spend more than $800 million in the first half of the year on COVID‑19 safety measures. This includes purchasing items like masks, hand sanitiser, thermal cameras, thermometers, sanitising wipes, gloves, and additional handwashing stations, as well as using disinfectant spraying in buildings, procuring COVID‑19 testing supplies, and hiring more janitorial staff.

We’re also spending over $85 million redeploying team members from their typical roles to performing safety related tasks and audits at sites around the world. This includes team members who are “social distancing ambassadors” helping with temperature checks.

 Amazon employees keeping a safe distance form one another
Colleagues chatting from a safe distance
Amazon employees staying safe at work
Member of staff using one of the hand sanitiser stations
Clock machine at Amazon fulfilment centre
Clock in machines have been spread throughout buildings to support social distancing
Lockers in the fulfilment centres have been moved further apart to aid social distancing
Lockers in the fulfilment centres have been moved further apart to aid social distancing
Amazon employees sat socially distanced
Canteens have been reorganised to support social distancing
 medical supplies from the Coalville Fulfilment Centre
Photo by RICHARD GRANGE / UNP (United National Photographers)
A poster for employees outlining the new policy for extended breaks.
Internal communications to support social distancing.
social distancing in Amazon fulfilment centre
Increased cleaning
Signage that says face covering are required
Signs that say face coverings are required
A poster for employees outlining the new policy for clocking in and out for breaks.
Internal communications to support social distancing.
Mask and hand sanitiser
Photo by RICHARD GRANGE / UNP (United National Photographers)
Amazon employee wearing mask
Amazon employees staying safe at work
Safety measurement sticker on the floor of fulfilment centre

  • We distributed personal protective gear, such as masks for our employees, and implemented disinfectant spraying and temperature checks across our operations worldwide.
  • We have increased the frequency and intensity of cleaning at all sites, including regular sanitisation of door handles, handrails, touch screens, scanners, and other frequently touched areas. We're also requiring employees and delivery service partners to clean and disinfect their work stations.
  • We've adjusted our practices so that our fulfilment centre employees can maintain a safer distance from co-workers. This includes eliminating stand-up meetings during shifts. Instead, business-essential information is shared via white boards near main areas and through conversations with managers or HR team members. We've staggered shift start times and break times, spread out tables in the break rooms on site, and suspended exit screening to ensure ease of movement near main entrances. We've shifted trainings so we don’t have employees gathering in one spot, we’ve adjusted our hiring process to encourage social distancing, and we've paused hosting public guests in our buildings.
  • Employee communications include requirements that everyone wash their hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, and after blowing their nose, coughing, or sneezing. If soap and water are not readily available, alcohol-based hand sanitiser stations are easily accessible throughout our buildings. In addition to break times, employees are invited to log out of their system to wash their hands whenever they choose, which has no impact on their performance.
  • We’re conducting daily audits of the new health and safety measures we’ve put into place. We’ve shared some of the photos of these measures here. We also assigned some of our top machine learning technologists to capture opportunities to improve social distancing in our buildings using our internal camera systems. With over 1,000 sites around the world, and so many measures and precautions rapidly rolled out over the past several weeks, there may be instances where we don’t get it perfect, but I can assure you that’s just what they’ll be — exceptions.
  • If any employee feels unwell, they must stay home. All Amazon employees diagnosed with COVID-19 or placed into quarantine will receive up to two weeks of additional paid time off, so they can get healthy without worrying about lost income. If someone is diagnosed, we connect with any individual that had close contact with that person at the site to ask them to stay home for a 14-day paid quarantine period.
  • With the closure of schools and childcare centers all over the world, we're working with employees at our fulfilment centres, sortation centres, and delivery stations so they can stay connected with family. We've enabled a temporary mobile phone process for those who need to be in contact with their families or childcare providers.

In partnership with the British Chamber of Commerce, we opened the doors of ten fulfilment centres across the UK to up to 1,000 businesses, so they can see the practical reality of working safely and effectively throughout the coronavirus pandemic as lockdown restrictions ease. Find out more here.

Health measures for delivery service partners, delivery associates, and Flex drivers

  • We've provided a detailed list of procedures for our network of delivery partners that are focused on their health and safety, and that of our customers.
  • At the start and end of routes, delivery associates and Flex delivery partners must use disinfectant wipes to clean all frequently touched surfaces in their vehicles and other work equipment, including things like keys, steering wheel, buttons, and delivery devices.
  • We've also instructed them to refrain from shaking hands or having any other physical contact with customers, and maintain a safe distance from customers at all times.
  • We've asked that delivery associates and Flex delivery partners wash their hands frequently with soap and water for at least 20 seconds, or use an alcohol-based hand sanitiser. They should use a tissue to cover a cough or sneeze, throw the tissue in the trash, then wash their hands. Work uniforms (including work gloves) must be washed daily.
  • We've urged all delivery service partners and drivers to stay home if they feel sick or have a fever. They must be fever-free for at least 24 hours without the use of fever-reducing medication before returning to work. And like we’re doing with all individuals, we are supporting people if they need time off.

Health measures for corporate employees in the UK

We continue to encourage all employees in roles that can be done from home, to continue to work from home.

As we welcome those employees who prefer to work from the office over the coming weeks, we have enhanced measures in place to keep everyone safe.

Hand sanitiser poster with white bottle

  • As with all our other locations, we’ve enhanced cleaning procedures in our corporate offices.
  • We’ve reduced the building capacities and limited the available workstations and meeting rooms to ensure employees are able to socially distance.
  • We’ve introduced temperature screening and hand sanitiser stations.
  • We’ve enhanced health and safety signage throughout our offices and introduced marked one-way routes in high traffic areas.
  • We’ve introduced signage encouraging all employees to wash their hands frequently.
social distancing office sign

Thank you Amazon teams

To all our Amazon teams on the floor, and on the road - thank you.

Delivering Safely

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Amazon customers have also been expressing their thanks

A note with a chocolate left behind for an Amazon delivery driver.
A note with a chocolate left behind for an Amazon delivery driver.
A bag containing gifts for an Amazon Delivery driver. On the bag there is a thank you note.
A gift bag containing snacks and drinks from a customer to a delivery driver.
A handwritten thank you note to an Amazon delivery driver signed by two young children.
A handwritten thank-you note to an Amazon delivery driver signed by two young children.
A zip lock back with a drink and snacks in it for an Amazon delivery driver. The bag has 'Thank you Amazon' written on it.
A bag containing snacks as a gift for Amazon delivery drivers.
A colourful child's painting for an Amazon delivery driver with a note saying 'to delivery driver'
A colourful child's painting for an Amazon delivery driver.
A note from a vendor to fulfilment centre staff