Our goal at Amazon is to make buying online as easy as possible. We know there may be times when the item you ordered didn’t work out as you hoped, or you simply decided it was no longer needed, so we make returns convenient and easy.

We offer free, convenient returns on most items delivered in the UK, and customers should look for the “Free Returns” badge under the price to confirm it is a qualifying item.

Enjoy Extended Returns: For the 2023 festive season, most of the items purchased between November 1 and December 31, 2023 can be returned until January 31, 2024, taking the stress out of festive gifting.
Amazon offers a variety of ways to make a return, without any stress. At least one (usually more) option is always offered for free, and Amazon customers in the UK are often close to a label-free, box-free return drop-off point. The best part? Some returns do not need to be packaged or labelled – we’ve got that covered.

Learn all about the special benefits and latest offers, including a free year's subscription to Deliveroo Plus.

Here are the convenient, free ways you can return an Amazon purchase or gift. Keep in mind that the specific return options shown in your account can depend on your location, the seller, the item, or the reason for the return. In each option below, customers simply select their preferred drop-off option and bring their return QR code and item(s) to the selected location. In most cases, customers don’t need to worry about boxes or labels, as the associates at each drop-off location handle all the packing, labelling, and shipping.

Our free, no-box, label-free returns are available at:

Local Post Office branches

You can now make label-free and box free returns at some local Post Office branches. You don’t have to print a label or even package the item. Just bring your device to the Post Office and show the QR code to a member of staff who will scan the code, pop the item into a bag and add a label.

Other free and label-free returns

Amazon Hub Counter

Take your item to one of the many Amazon Hub Counters located in Amazon Fresh stores, local shops, and post offices across the UK to make your return. Show your QR code to the Amazon Hub Counter associate who will scan it to process the return.

Discover the ultimate guide to navigating Amazon Fresh Stores in London. Learn how to make the most of your shopping experience

Amazon Hub Counter at Amazon Fresh
The Amazon Hub Counter at an Amazon Fresh Store

Please note that Amazon Hub Counters do not provide additional packaging materials, so be sure to return your items in their original packaging, including any necessary protective materials before your visit. Find your nearest Amazon Hub Counter.

Not all items are eligible for a return to an Amazon Hub Counter. If you don’t have the option, you can select an alternative return method.

Evri Drop Off

You can return your items at any of the numerous Evri Drop Off locations using a QR code. Take your mobile device to your nearest drop-off location and place your QR code under the label printing machine. Once the label is printed, attach it to your item then take it to the counter where a store assistant will scan it and provide you with a receipt.

Find an Evri Drop Off location near you

All return options will be clearly shown in the Returns Center to ensure customers can select the available option that best suits their needs. Customers can buy with confidence knowing Amazon has great selection, fast shipping, low prices, and easy returns.