Our goal at Amazon is to make buying online as easy as possible. We know there may be times when the item you ordered didn’t work out as you hoped, or you simply decided it was no longer needed, so we make returns convenient and easy.

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We offer free, convenient returns on most items delivered in the UK, and more than 95% of customers in the UK have a free return drop-off point within 5 km of their home. Customers should look for the “Free Returns” badge under the price to confirm it is a qualifying item.

Here are the convenient, free ways you can return an Amazon purchase or gift at more than 15,000 drop-off locations in the UK. Keep in mind that the specific return options shown in your account can depend on your location, the seller, the item, or the reason for the return.

Step-by-step guide: How to Use Amazon’s label-Free, box-Free returns

  1. Initiate the Return

    Visit the “Your Orders” page on Amazon.co.uk or use the Amazon Shopping app. Choose the item you’d like to return and select “Return or Replace Items.”

  2. Select a Return Option

    Pick your return reason and choose a nearby drop-off location that supports label-free, box-free returns. Options vary by location, seller, and item.

  3. Get Your QR Code

    Confirm your drop-off location to receive a QR code via email or in the app. This replaces the need for printing a return label.

  4. Drop Off Your Item

    Bring the item (in its original manufacturer’s packaging, if possible) and show your QR code at the drop-off point. No need to box or label it yourself.

  5. We Handle the Rest

    Our partners will scan your code, repackage the item, and ship it back for you, completely free.

Our free, no-box, label-free returns are available at:

  • Most Asda stores
  • Local Post Office branches
  • Amazon Fresh locations
  • Evri Drop Off locations
  • Select Shell locations

All return options will be clearly shown in the Returns Centre to ensure customers can select the available option that best suits their needs. Customers can buy with confidence knowing Amazon has great selection, fast shipping, low prices, and easy returns.

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