How to shop second-hand on Amazon in the UK

Looking for quality pre-owned items you can trust, with clear descriptions and savings that reflect their condition? Amazon in the UK offers a range of quality returned, refurbished, and used options that make second hand shopping even easier.

We'll walk you through the different ways to shop pre-owned on Amazon and explain what condition ratings mean to help you make smart purchases with confidence.

By looking on Amazon Second Chance, customers can shop for quality returned and refurbished products, including electronics, kitchen appliances, office supplies, books, toys, apparel, and more.

Amazon’s Second Chance offerings include:

• Amazon Resale: Here you’ll find returned products put back on sale at discounted prices. Quality used, refurbished, or open-box products are all available to customers with the benefits of Amazon delivery, customer service, and convenient returns.
• Amazon Renewed: Discover expertly refurbished products from qualified selling partners at great prices, all backed by the Amazon Renewed Guarantee.
• Luxury Stores at Amazon: You can also shop for pre-loved fashion on our Luxury Stores—including 'Hardly Ever Worn It' for pre-owned designer items and 'RESPONSIBLE' for premium streetwear.

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Amazon thoroughly tests both the function and condition of every returned, refurbished, or open-box item before putting it back on sale through Amazon Resale.

Following our comprehensive quality check, items receive one of four condition ratings: "Like New", "Very Good", "Good", or "Acceptable".

The rating system helps you make informed decisions so you can shop with confidence, and enjoy savings of up to 50% off recommended retail prices along the way. All savings reflect the condition of the item being resold.

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• Like New: An item in perfect working condition, the packaging may bear some damage. The item fully functions, and all its essential accessories are complete.
• Very Good: An item in very good condition that may have seen limited use and fully functions. The item may have minor cosmetic imperfections and it may arrive with damaged packaging or be repackaged. It could be missing some non-essential accessories*.
• Good: An item in good condition that may show wear from moderate use and fully functions. The item may arrive with damaged packaging or be repackaged and it may have minor cosmetic damage. The item may be missing some valuable accessories and it may not be used until those accessories are purchased separately*.
• Acceptable: An item may have clear signs of usage but still serves its main function. Item may arrive with damaged packaging or be repackaged. The item may have cosmetic damages on it or show other signs of previous use. The item may be missing some valuable accessories, components, or spare parts, and it may not be used until those parts are purchased separately*.

* Missing parts are shown under individual item descriptions.

Our selling partners who carry out inspections and refurbishments must meet strict criteria to be able to sell on Amazon Renewed and meet ongoing performance targets. You can find the name of the supplier as well as the item’s condition in the product detail section on the product page.

The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and a thorough cleaning process carried out by the qualified supplier, or by Amazon. The products will be fully functional and in one of the four following conditions: Premium, Excellent, Good, and Acceptable.

Find out more about Amazon Renewed’s condition ratings here.

Yes. If you are unsatisfied with the product for any reason, you can return the item in accordance with Amazon's Return Policy. 

Have old or outdated electronics lying around that you’re no longer using? Or maybe it’s time to upgrade to a newer model but you don’t know how to recycle the old device? You can send your old devices to the Amazon Trade-in programme to potentially receive payment for them.

Amazon’s trade-in programme offers customers an easy way to exchange their used electronic devices for either payment directly to their bank account or an Amazon gift card, depending on the type of device.

You can find out how to trade in your old devices using our online guide.

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