We were delighted and appreciate the feedback from our customers who voted us the Best UK Retailer, Best Online Pureplay and Best Electrical Retailer in the GlobalData Customer Satisfaction Awards. It is the first time Amazon has won these three categories.

““We aim to be Earth’s most customer centric company by delivering the best online shopping experience.”
Lidia Long, Director of Customer Service at Amazon UK

The awards measure how satisfied customers are with retailers, considering great prices, service and convenience. The results were collected through two surveys of 10,000 people each, one examining shopping habits across all channels and the other looking specifically at online retail.

Lidia Long, Director of Customer Service at Amazon UK said, “We aim to be Earth’s most customer centric company by delivering the best online shopping experience. We are thankful to our customers for allowing us to fulfil that mission and constantly look for ways to improve the experience we provide.”

Maureen Hinton, Global Research Director at GlobalDataRetail said, “Amazon’s focus has always been the customer and winning this accolade for customer satisfaction demonstrates its success in delivering what the modern shopper wants; convenience and value.”