Amazon's mission is to be earth's most customer-centric company—and our customer service team is at the forefront of our mission. Whether they're helping customers with on-device tech support through Mayday or fielding our customers—calls, chat instant-messaging or emails, our customer service team is empowered to think like owners and solve problems right the first time.
Some of our customer service positions offer the flexibility of working remotely through our virtual call centres. This flexibility has meant men and women living in remote places can work on their own terms—a terrific opportunity for stay-at-home parents or those who just want to wear pajamas as they work.
Our customer service team is constantly focused on improving and setting new standards in customer support. We empower employees who are able to influence and act as a leader—a skill that is fostered in our customer service roles.