Key takeaways
- Ring's new Guard Response service sends a licensed security guard to your home automatically with Ring Alarm or on demand.
- Ring Guard Response will be available through a Limited Release to customers in Cardiff, Manchester, Bristol, and Birmingham.
- Guards can conduct full exterior checks of your property, assessing entry points for signs of forced entry or anything unusual with the ability to contact emergency services directly on your behalf.
Your home deserves protection whether you're at work, away for the weekend, or simply unable to check your phone. That's why Ring is introducing Guard Response: a service that helps give you peace of mind by taking home security beyond alerts and into action.
Ring Guard Response is an optional subscription service that dispatches a licensed security guard1 to your property, either automatically2 or on demand. It works 24/7 and guards are dispatched as quickly as possible and usually arrive within 30 minutes3.
How Ring Guard Response works
With a Ring Alarm, Guard Response can be set to automatic, on demand, or both. If your Ring Alarm is triggered and you're unable to respond to the alert, a licensed security guard will be dispatched on your behalf. If you spot suspicious activity on your Ring Video Doorbell or Security Camera and want eyes on the ground, you can request a guard directly through the Ring app. Without a Ring Alarm, Guard Response works on demand4.
After receiving a request, a third-party licensed security guard is dispatched. You'll receive real-time tracking, live ETAs, and clear arrival updates through the Ring app. The option to cancel is available through the Ring app any time before the guard is marked as arrived at your property, at no additional cost.
What the guard does onsite
Upon arrival, guards conduct a situational assessment and, if feasible, a full exterior perimeter check of your property. They will inspect entry points such as doors, windows, gates, and side passages for signs of forced entry or damage, and check for anything out of the ordinary, such as open windows, broken locks, or vehicles nearby.
Guards are not authorised to enter any interior property or detain anyone on the premises. If a threat is identified, such as evidence of a break-in, a person behaving suspiciously on the property, or signs of criminal damage, the guard can contact emergency services directly on your behalf, including police, fire services, or ambulance, depending on the situation.
Once the response is concluded, the account holder will receive an event report over email outlining exactly what happened, images taken by the guard, what was observed, and any actions taken.
Guards will not enter your property without your explicit consent.
Guards will not enter your property without your explicit consent.
What's included in Ring Guard Response subscription
Ring Guard Response is available for £29.99 per month or £299.99 per year The subscription covers:
- Transparent pricing: You are not charged per dispatch, whether automatic or on demand. Your monthly subscription covers all guard responses and you can cancel your subscription at any time.
- Ring Protect Pro: Your subscription includes Ring Protect Pro (standalone pricing: £15.99/month), giving you advanced smart alerts, video descriptions, 180-day video playback, and more across all devices at your property.
Built with trust at its core
Guard Response has been designed to give you peace of mind that your home is looked after, while keeping you firmly in control.
- You’re in control: when setting up Guard Response you decide whether to enable automatic dispatch, request a guard on demand, or both.
- Your footage stays private: Guards do not have access to your Ring camera footage. They assess the situation based solely on what they observe onsite.
- You're kept informed every step of the way: Real-time updates through the Ring app mean you always know what's happening, from the moment a guard is dispatched to when they leave your property.
How to get started with Ring Guard Response
1Guard Response is fulfilled in partnership with RSPNDR, a licensed third-party security provider.
2Automatic dispatch is subject to the customer being unable to respond to a Ring Alarm event within the designated response window. Automated dispatch requires a registered Ring Alarm at the location.
3Subject to location, local weather and traffic conditions.
4On-Demand dispatch requires at least one registered Ring Video Doorbell or Security Camera at the location.
2Automatic dispatch is subject to the customer being unable to respond to a Ring Alarm event within the designated response window. Automated dispatch requires a registered Ring Alarm at the location.
3Subject to location, local weather and traffic conditions.
4On-Demand dispatch requires at least one registered Ring Video Doorbell or Security Camera at the location.
