We have invested in the UK to build the digital and physical infrastructure to deliver products and services to millions of customers. By the end of 2020, in the UK we will employ over 55,000 people, with 10,000 new permanent roles and a broad range of skills across our Head Office in London; Corporate Office in central Manchester; Development Centres in Cambridge, Edinburgh and London; our customer service centre in Edinburgh; our Fulfilment Centres and Delivery Stations (including Prime Now sites) across the UK; our Fashion Photography Studio in Shoreditch; and our Amazon Web Services (AWS) UK Data Centre Region.

Since 2010 we have invested over £23 billion in our UK operations. This includes both capital expenditure (such as the infrastructure we build like fulfilment centres, corporate offices and data centres), and operating expenditure (such as the jobs we create in the UK). This investment means we can provide convenience, selection and value to UK consumers, while helping to digitally empower tens of thousands of small businesses and content creators. SMEs selling on Amazon supports more than 85,000 jobs across the UK. Companies in our supply chain also supported 125,000 additional jobs throughout 2019. If you combine our direct employment with these indirect employment effects, this means that Amazon enables employment for more than 240,000 people across the UK.

Our goal is to attract and retain the best and brightest people working across every aspect of our business. Whether our people are software engineers, speech and linguistic scientists, machine learning experts, logistics and supply chain experts or associates in our fulfilment centres delivering for our customers every day, we encourage them to invent and make continuous improvements for our customers, partners and people.

Our Amazon in the Community investment programme supports the communities in and around where we operate in the UK. The programme focuses on helping children succeed in today’s digital society and economy, including creating a positive learning environment, developing essential skills in literacy, digital media, and science, technology, engineering and math (STEM), and helping young people into the career of their choice.

We have a range of charitable initiatives including partnerships with Magic Breakfast and In Kind Direct; running programmes like the Amazon Women in Innovation Bursary; and providing support for hundreds of small local charities in and around our sites. In 2017, we also launched AmazonSmile in the UK, giving customers a simple and automatic way to support their favourite charitable organisation every time they shop, at no cost to them.

Amazon is dedicated to helping young people build practical and relevant skills for their futures and has created multiple initiatives to serve this purpose. We also believe that these opportunities should be open for everyone, regardless of age or background. Our education initiatives include Amazon Future Engineer, a comprehensive childhood-to-career computer science programme, plus AWS re/Start, AWS GetIT and Maths4All.

We seek to champion small and medium-sized enterprises (SMEs) in both urban and rural areas. In addition to our tools and services that help SMEs succeed, also created the Amazon Academy event programme to digitally empower UK SMEs across the country. In 2020, we launched the Amazon Small Business Accelerator to help British small businesses and start-ups through online learning, bootcamps, free services, credits, training and support. We also support a range of programmes, from the Rural Business Awards, Amazon ScaleUp Awards, Amazon Campus Challenge, and the Digital Business of the Year award at the National Business Awards.

We are committed to fostering a culture of invention and innovation in the UK, running three development centres in Cambridge, Edinburgh and London, with teams working on projects that benefit our customers here in the UK and around the world - from our cloud-based voice assistant Alexa, and Prime Video service; through to Prime Air, our unmanned aerial vehicle delivery programme. We also support innovation through a number of initiatives in the local communities where our Development Centres are located.