{"@context":"https://schema.org","@type":"WebPage","contentId":"0000017d-48d8-d820-affd-def92f1f001f","url":"https://www.aboutamazon.co.uk/what-we-do/amazon-fulfilment","name":"Amazon's Operations","description":"Amazon's Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. ","primaryImageOfPage":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/a894a52/2147483647/strip/true/crop/2000x1000+0+167/resize/1200x600!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F8b%2F20%2F81435320455c9763b8f97d948dfe%2Funp-amazon-39765-naw-bhx1-jacob-harper-022.JPG","width":"1200","height":"0"},"text":"![A stationary Prime Air drone](https://assets.aboutamazon.com/dims4/default/6cf0f5a/2147483647/strip/true/crop/6356x4237+588+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fdc%2Fd4%2Fab36702e4cd6898f45df440b96c5%2Fqit-2-07.jpg)\n\n- [Amazon unveils location of first planned Prime Air drone delivery in the UK](https://www.aboutamazon.co.uk/news/innovation/amazon-first-drone-delivery-uk-prime-air-location)\n\n![BRS1 employee Geraint Davies with the Amazon smart robots ](https://assets.aboutamazon.com/dims4/default/c6c8e04/2147483647/strip/true/crop/1997x1331+2+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F58%2Fd5%2F2c62417f4608b60a1af658ad887e%2Fweb-large-jpg-uk-brs1-fc-dsc-2199-toned.jpg)\n\n- [Amazon Fulfilment](https://www.aboutamazon.co.uk/news/working-at-amazon/robotics-engineer-fulfilment-centre-amazon-career)\n\n![A cargo van decorated with the Amazon smile logo and the word \"Prime.\"](https://assets.aboutamazon.com/dims4/default/2725116/2147483647/strip/true/crop/2000x1333+1+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fe4%2F16%2Fecf9186f48e8ba58459293495809%2F20190515dspempowerment-js-29.jpg)\n\n- [Last Mile Delivery](https://logistics.amazon.co.uk/)\n\n![ A woman wears a headset while looking at two computer monitors.](https://assets.aboutamazon.com/dims4/default/d6317a3/2147483647/strip/true/crop/2060x1373+12+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fe4%2F29%2Fd42d1d5c4c5f8f38ebec6d78ccc1%2Fgeneric-customersupport-sabrinat-001.jpg)\n\n- [Customer Service](https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=508510)\n\n![Amazon packer at packing station. ](https://assets.aboutamazon.com/dims4/default/fdfe23c/2147483647/strip/true/crop/1350x900+125+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fb4%2Fac%2F4af686d2481996952688c4eaa5c1%2Fabout-amazon-inline-uk-brs1-fc-dsc-1979-toned.jpg)\n\n- [I am an employee at the Amazon fulfilment centre in Bristol where we complete hundreds of orders each day. Here’s why I love coming to work. ](https://www.aboutamazon.co.uk/news/working-at-amazon/amazon-fulfilment-centre-bristol-employee-career)\n\n### Latest Operations and Transportation news\n\n![A timelapse of the build of Amazon's newest delivery station in Stockton-on-Tees ](https://assets.aboutamazon.com/dims4/default/66bf76f/2147483647/strip/true/crop/843x562+70+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F8f%2Fb9%2F0c2ee14a4846ad3cc6aa5980233a%2F2-final-amazon-gif-24-8mb.gif)\n\n- [Inside Amazon's first delivery station pursuing net-zero carbon in the UK](https://www.aboutamazon.co.uk/news/operations/inside-amazons-first-net-zero-carbon-delivery-station-in-the-uk)\n\n![A birds eye view of the station](https://assets.aboutamazon.com/dims4/default/a7f0b1c/2147483647/strip/true/crop/1899x1266+176+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fe9%2F5d%2Fe47310ec446da6fb647c4441750d%2Fjess-1.jpg)\n\n- [Amazon begins construction on its first UK building to pursue zero carbon certification ](https://www.aboutamazon.co.uk/news/operations/amazon-begins-construction-on-its-first-uk-building-to-pursue-zero-carbon-certification)\n\n![A man wearing a gray waffle weave shirt hands a white water bottle across a counter, to a man wearing a plaid button down. ](https://assets.aboutamazon.com/dims4/default/5bf0963/2147483647/strip/true/crop/1688x1125+74+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Fd9%2F58%2F4c886f03445abc743efbc6220544%2F20190703kohlsreturns-js-01.jpeg)\n\n- [How to return an Amazon package for free with no box, tape, or label needed](https://www.aboutamazon.co.uk/news/operations/amazon-free-returns-no-box-tape-label)\n\n![An Asian man in a blue sweater picks up his Amazon package at a Locker location. Colorful flower bouquets are in the background. ](https://assets.aboutamazon.com/dims4/default/65dcb57/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F59%2Fc9%2Fd1f3296c4b5d8671c5ae5def8522%2Famazonlocker-hero.jpg)\n\n- [How to use Amazon Locker, the free and convenient way to pick up parcels securely outside of your home](https://www.aboutamazon.co.uk/news/operations/how-to-use-amazon-locker)\n","publisher":{"@type":"Organization","name":"About Amazon","url":"https://www.aboutamazon.com","sameAs":["https://x.com/amazonnews","https://www.linkedin.com/company/amazon","https://www.instagram.com/amazonnews"],"logo":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/bd/8f/88e7b0314cc2bd05b9de3155a0fe/amazon-news.svg"},"parentOrganization":{"@type":"Organization","name":"Amazon","url":"https://www.amazon.com","sameAs":["https://www.wikidata.org/wiki/Q3884","https://en.wikipedia.org/wiki/Amazon_(company)","https://x.com/Amazon"]}}}