{"@context":"https://schema.org","@type":"NewsArticle","contentId":"0000018b-3cf4-d8dd-a59b-3ffd42f20000","url":"https://www.aboutamazon.co.uk/news/operations/how-to-use-amazon-locker","headline":"How to use Amazon Locker, the free and convenient way to pick up parcels securely outside of your home","description":"How do Amazon Lockers work? Our guide to picking up parcels on the go at a secure Amazon Locker location near you.","datePublished":"2024-12-19T14:48:41.743Z","dateModified":"2025-12-02T00:01:00Z","author":[{"@type":"Person","name":"Connie Chen","url":"https://www.aboutamazon.com/author/connie-chen","image":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/a394298/2147483647/strip/true/crop/799x799+0+0/resize/84x84!/grayscale/true/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F9d%2F15%2Fef41ef2f425da779eeb67bf126a9%2F1637178821298.jpg","width":"84","height":"84"}}],"image":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/dims4/default/65dcb57/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F59%2Fc9%2Fd1f3296c4b5d8671c5ae5def8522%2Famazonlocker-hero.jpg","width":"300","height":"200"},"articleBody":"![An Asian man in a blue sweater picks up his Amazon package at a Locker location. Colorful flower bouquets are in the background. ](https://assets.aboutamazon.com/dims4/default/65dcb57/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F59%2Fc9%2Fd1f3296c4b5d8671c5ae5def8522%2Famazonlocker-hero.jpg)\n\n# How to use Amazon Locker, the free and convenient way to pick up parcels securely outside of your home\n\n*Amazon doesn’t just deliver to your home. Learn how you can pick up your parcels at a secure Amazon Locker location near you.*\n\nWhen you shop at Amazon, it’s easy to receive your purchases. But sometimes that means you might want your parcel delivered to an alternate location that’s not your home or business address.\n\nMaybe you’d rather pick up the parcel on your way to another destination or you want to keep a gift as a surprise.\n\nWhatever the reason, there’s an easy, convenient solution: [Amazon Locker](https://www.amazon.co.uk/ulp).\n\n![An image of a bucket of popcorn sitting atop stacked Amazon boxes. In front of the boxes is a tablet and there is a goldfish in a bowl next to all of it.](https://assets.aboutamazon.com/dims4/default/0ec8883/2147483647/strip/true/crop/1434x956+133+0/resize/300x200!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F40%2Fb8%2F29e2a2e34fcfb30344a7b0c66574%2Famazon-prime-day-info.jpg)\n\n- [10 Prime benefits you need to know about](https://www.aboutamazon.co.uk/news/retail/prime-benefits)\n\nAmazon Locker allows you to send your Amazon orders to a secure pickup location that you can choose. You can pick up your parcel on your own time and rest easy knowing they’re safe in the meantime. \n\nIf you’ve never used Amazon Locker, read on to learn how it works.\n\n## How does Amazon Locker work?\n\n![Amazon Fresh store Liverpool street](https://assets.aboutamazon.com/dims4/default/3e9c1b3/2147483647/strip/true/crop/6704x4474+0+0/resize/767x512!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2Ff4%2Fcf%2F72ed270948e081f7e3255913ee2e%2Famazon-liverpool-str-00073.jpg)\n*Inside the new Amazon Fresh store on Liverpool Street*\n\nCustomers can get set up on Amazon Locker in just a few steps.\n\nFirst, choose an Amazon Locker location near you. You can search by postcode, address or landmark to find a [pickup location near you](https://www.amazon.co.uk/ulp) and then add it to your address book. The page also contains operating hours and directions to find the locker. Alternatively, visit “Your Addresses” in your Amazon account and add the Amazon Locker location to your address book from there.\n\nWhen you check out your basket, make sure you’ve picked the Amazon Locker location. Then, wait for the delivery confirmation sent to your email. The email will contain simple instructions for how to open your locker and retrieve your parcel. You may need a code, barcode, or the Amazon Shopping app to open the locker. Visit the locker, pick up your parcel, and you’re done.\n\nKeep in mind not all items are available for Amazon Locker pickup. For example, the product must weigh less than 4.5kg, have dimensions of less than 42cm x 35cm x 32cm, and be dispatched by Amazon.co.uk including Marketplace items Fulfilled by Amazon, items from Amazon Merchants and Warehouse Deals. View the [full list of eligibility requirements](https://www.amazon.co.uk/gp/help/customer/display.html?ref_=hp_left_v4_sib&nodeId=GEV9KXN2VUVBKSR7). \n\nIf your order is ineligible, then you will not be able to choose the Amazon Locker pickup option at checkout.\n\n## How long does Amazon Locker hold my item?\n\nYou have three calendar days to pick up your parcel from an Amazon Locker.\n\n## What happens if I don’t pick up my parcel in time from Amazon Locker?\n\nIf you don’t pick up your parcel within three days, Amazon will automatically return the item and refund you.\n\n## Can someone else pick up my parcel for you at an Amazon Locker?\n\nYes, you can have a friend, family member, or anyone else pick up your parcel for you. All you have to do is forward them the delivery confirmation email containing instructions.\n\n![A brown-haired woman in a plaid yellow shirt picks up her Amazon package at a Locker. ](https://assets.aboutamazon.com/dims4/default/67b34c9/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Fassets.aboutamazon.com%2F11%2F77%2Fa587601c4d4b9e0f8572dbf07f68%2Famazonlocker-inline-2.jpg)\n\n## Can I pick up a parcel at an Amazon Locker without my phone?\n\nYou can pick up from an Amazon Locker without your phone if you write down the six-digit code from the confirmation email. However, keep in mind some lockers may require a barcode scan or use of the Amazon Shopping App, so it’s best if you have a phone with you when you pick up your parcel.\n\n## What happens if an Amazon Locker is full?\n\nYou are only able to see and select an Amazon Locker that currently has availability. If the Amazon Locker is full, you can select another location to ship your order.\n\n## What happens if I have an issue when using an Amazon Locker?\n\nAmazon offers customer service 24 hours a day, seven days a week. The direct customer service phone number is also printed on every Amazon Locker.\n\n## Accessibility and Amazon Locker\n\nAmazon offers accessibility features to accommodate all Amazon Locker users. All Lockers include talking features, large and high contrast text, and the ability to always choose lower locker slots (15-48 inches from the ground). Find about more about [Amazon Locker accessibility features](https://www.amazon.co.uk/gp/help/customer/display.html?ref_=hp_left_v4_sib&nodeId=GPAMVU5K4WZGH2KF).\n\nLearn more and get started with [Amazon Locker](https://www.amazon.co.uk/ulp).","publisher":{"@type":"Organization","name":"About Amazon","url":"https://www.aboutamazon.com","sameAs":["https://x.com/amazonnews","https://www.linkedin.com/company/amazon","https://www.instagram.com/amazonnews"],"logo":{"@type":"ImageObject","url":"https://assets.aboutamazon.com/bd/8f/88e7b0314cc2bd05b9de3155a0fe/amazon-news.svg"},"parentOrganization":{"@type":"Organization","name":"Amazon","url":"https://www.amazon.com","sameAs":["https://www.wikidata.org/wiki/Q3884","https://en.wikipedia.org/wiki/Amazon_(company)","https://x.com/Amazon"]}}}